Please read this policy with our Terms & Conditions. Each bottle is PKR 3,500 (50ml eau de parfum). Fragrance is a personal, hygiene-sensitive product. That shapes what we can take back.
1. Opened or used bottles
Once a bottle is unsealed, sprayed, or otherwise used, we cannot accept a return because of scent preference, skin chemistry, or a change of mind. Perfume cannot be resold once opened.
2. Damaged, leaking, or wrong item
If the parcel arrives damaged, leaking, or is the wrong fragrance, write to [email protected] within 7 days of delivery. Include your order reference, photos of the outer parcel, the bottle, and the label. We will replace the item or refund the amount you paid for that bottle, at our choice, once we confirm the issue.
3. Unused, sealed bottles
If the bottle is unopened, seal intact, and in original condition, you may request a return within 7 days of delivery. We must approve the return first. Unless the error was ours (wrong item or defect), return courier cost is yours. We refund PKR 3,500 per approved unused bottle after we inspect it. Shipping that was complimentary is not refunded as a separate line.
4. How refunds are paid
- Bank transfer orders: refunded to the same account, usually within 14 business days after we receive and approve the return.
- Cash on delivery: we refund by bank transfer to an account you nominate. We do not send cash with a courier.
5. Refused or undeliverable COD
If you refuse a cash-on-delivery parcel without a valid defect, or if the address or phone is wrong and the parcel comes back, we may decline a second dispatch without a new paid order. Repeated refusals may lead us to refuse future COD.
6. How to start a request
Email [email protected] with your order reference, full name, and a short description of the issue. Do not return a bottle until we confirm the address and method.